Ribbonora
Ribbonora— Cloud for Care —

Privacy Policy

Last Updated: June 27, 2026

Legal Business Name: Cloud for Care Holdings Inc., DBA Ribbonora

This Privacy Policy explains how Cloud for Care Holdings Inc., DBA Ribbonora ("Ribbonora," "we," "us," or "our"), collects, uses, shares, stores, and protects personal information when you use Ribbonora. Ribbonora is designed for animal and animal record organization. It is not intended to collect human medical records or protected health information. This Policy works together with our Terms of Use and Subscription, Cancellation, and Refund Policy.

Information we may collect

Account and contact information:

  • Name, email address, phone number, date of birth (for age eligibility)
  • Account login information
  • Support messages
  • Subscription status and billing identifiers
  • Device/browser information
  • Approximate location from IP address
  • Usage information

Animal information you choose to add:

  • Animal names, species, breeds, birthdates, sex, microchip numbers, photos
  • Vaccination records, veterinary records, medications, Coggins, CVIs, travel documents
  • Registration papers, feeding/care instructions, breeding notes, show records, riding logs
  • Appointments, reminders, uploaded files

Payments

Payments are processed by Stripe. Ribbonora does not store full credit card numbers on its own servers. Stripe may collect and process payment details, billing information, invoices, transaction records, fraud-prevention information, and tax-related information according to Stripe's own terms and privacy practices.

How we use information

  • Create and manage accounts
  • Store animal records and provide reminders
  • Process subscriptions, trials, renewals, and refunds
  • Provide support, secure the service, and prevent fraud and misuse
  • Improve features and communicate about the service
  • Enforce our Terms of Use and comply with legal obligations

Cookies and similar technologies

Ribbonora uses a small number of cookies and similar technologies, limited to:

  • Strictly necessary — to keep you logged in, remember your session, and secure the Service. The Service will not function without these.
  • Functional — to remember preferences such as the plan you selected at checkout.
  • Analytics (if/when enabled) — privacy-respecting product analytics to understand aggregate usage and improve the Service. We will update this Policy and provide required notices before enabling any analytics that involve personal identifiers.

Ribbonora does not use advertising or cross-context behavioral advertising cookies. You can control cookies through your browser settings; disabling strictly necessary cookies will prevent the Service from working.

Categories of third parties we share information with

We share personal information only with service providers that help us operate the Service, and only as needed to perform those services for us:

  • Hosting, database, authentication, and storage — Supabase
  • Payments, subscriptions, invoices, and tax — Stripe
  • Email and customer support — our support and email delivery providers
  • Security, error monitoring, and analytics — service providers if and when enabled

These are disclosures for transparency. They are not a "sale" of personal information and are not "sharing" for cross-context behavioral advertising under the California Consumer Privacy Act ("CCPA"/"CPRA") or similar state laws.

No sale of personal information

Ribbonora does not sell personal information. Ribbonora does not share personal information for cross-context behavioral advertising or targeted advertising and does not engage in profiling that produces legal or similarly significant effects. If this ever changes, we will update this Privacy Policy and provide required opt-out rights before using such features.

Sharing records you initiate

Ribbonora allows users to share animal records with veterinarians, owners, buyers, trainers, barns, boarding facilities, groomers, haulers, event organizers, or other people the user chooses. Users are responsible for confirming that they intend to share those records and that the recipient information is correct.

Data retention

  • Active accounts — we keep Your Content while your account is active and as needed to provide the Service.
  • After a standard cancellation — we provide a 7-day export period during which you may export your records. After that period, active app records may be deleted or de-identified.
  • After an approved first-time refund — if a refund is approved within the 48-hour window, you may keep account access through the end of the current monthly billing period to export or download your information. After that billing period ends, the same export and deletion rules apply.
  • Payment and tax records — Stripe retains payment, invoice, and tax records according to its policies and applicable financial recordkeeping laws (generally at least 7 years).
  • Backups — system backups follow a rolling deletion schedule (generally within 30 days of the underlying deletion).
  • Legal hold — we may retain information longer where required by law, to resolve disputes, prevent fraud, enforce our Terms, or as otherwise permitted by law.

Your privacy rights

Depending on your state of residence (including California, Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, Iowa, Delaware, New Jersey, New Hampshire, Minnesota, Maryland, Rhode Island, Indiana, Tennessee, and Kentucky), you may have the right to:

  • Know/access the personal information we hold about you
  • Correct inaccurate personal information
  • Delete personal information
  • Receive a portable copy of your information
  • Opt out of sale, sharing, targeted advertising, and certain profiling (none currently occur)
  • Be free from discrimination for exercising these rights
  • Appeal a denial of your request
  • Submit requests through an authorized agent

To exercise these rights, email support@cloudforcare.com with the subject line "Privacy Request." We may need to verify your identity before completing your request. We will respond within the timeframes required by applicable law. If we deny your request, you may appeal by replying to our response; we will respond to your appeal within 45 days.

Export your records

You can request a full export of your Ribbonora records at any time — animal profiles, photos, vaccine records, Coggins, CVIs, registration papers, show records, breeding records, ride logs, feeding/care notes, and uploaded documents. You can also download an individual animal's records directly to a PDF from that animal's profile page using the "Download PDF" button. See our Subscription, Cancellation, and Refund Policy for the export periods that apply after cancellation or an approved refund.

Children

Ribbonora is not directed to children under 13 and does not knowingly collect personal information from children under 13. Users must be at least 18 to create an account. If you are a parent or legal guardian and believe your child under 13 has provided us with personal information, please email support@cloudforcare.com and we will promptly delete the information from our systems.

Security

Ribbonora uses reasonable administrative, technical, and organizational safeguards designed to protect information, including encryption in transit, access controls, and row-level security on stored records. No online service can guarantee perfect security.

Breach notification

If we experience a security incident that affects your personal information, we will notify you and any applicable state Attorney General or regulator as required by the breach notification laws of your state of residence.

Legal safe harbors and limitations

Ribbonora relies on the following legal safe harbors and statutory limitations, as applicable: (a) Section 230 of the Communications Decency Act (47 U.S.C. §230), under which Ribbonora is not the publisher or speaker of user-uploaded content; (b) the DMCA §512(c) safe harbor for user-stored content, with the designated agent listed in our Terms of Use; and (c) any cure periods or right-to-cure provisions under state consumer privacy laws (e.g., Virginia, Connecticut) and consumer protection statutes, where available.

U.S.-only service

Ribbonora is intended for users in the United States.

Changes to this Policy

We may update this Policy from time to time. We will update the "Last Updated" date above and, for material changes, provide reasonable notice by email and/or in-app notification.

Contact

Privacy requests and questions may be sent to support@cloudforcare.com. Mailing address: PO Box 113, Pinebluff, NC 28373.