Subscription, Cancellation, and Refund Policy

Last Updated: June 27, 2026

Legal Business Name: Cloud for Care Holdings Inc., DBA Ribbonora

7-day free trial

Every Ribbonora paid plan includes a 7-day free trial. A valid payment method is required to start your trial. You will not be charged if you cancel before the 7-day trial ends. If you do not cancel before the trial ends, your payment method will be automatically charged the listed plan price and your subscription will automatically renew on the same billing interval, monthly or annual as selected, until you cancel.

Billing and auto-renewal

Ribbonora subscriptions are billed through Stripe. The price, billing interval, included features, trial length, and renewal terms are shown before purchase. By subscribing, you authorize Cloud for Care Holdings Inc., DBA Ribbonora, and Stripe to charge your selected payment method on a recurring basis until you cancel. Subscriptions renew automatically at the then-current price for the same interval as your prior term until cancelled.

These disclosures are intended to comply with the federal Restore Online Shoppers' Confidence Act (ROSCA) and state automatic-renewal laws, including California's Automatic Renewal Law (Bus. & Prof. Code §17600 et seq.), New York General Business Law §527-a, and similar laws in other states. Applicable sales tax is calculated and added at checkout based on your billing address.

How to cancel

You may cancel at any time, and there is no cancellation fee. You can cancel from the Billing page in your Ribbonora account, through the Stripe customer portal linked from Billing, or by emailing support@cloudforcare.com.

Cancellation during the 7-day trial stops the trial and prevents any charge. Cancellation after your paid subscription has started stops future renewals and begins a 7-day export period. During the 7-day export period, you are responsible for exporting or downloading any animal records, photos, documents, vaccine records, Coggins, CVIs, registration papers, breeding records, show records, ride logs, care notes, or other information you want to keep. After the 7-day export period ends, paid access may end and active app records may be deleted or de-identified, subject to limited legal, payment, security, backup, dispute, and compliance retention exceptions.

48-hour first-time refund

First-time paid subscription charges, meaning the first charge after your free trial converts or the first charge if you skip the trial, are eligible for a refund if requested within 48 hours of the charge.

To request a refund, email support@cloudforcare.com with the subject line “Refund Request” and include the account email and transaction date.

This 48-hour window does not apply to the trial itself, since the 7-day free trial is the evaluation period.

If a refund is approved and processed within the 48-hour refund window, the user may keep account access through the end of the current monthly billing period so they can export or download their information. After that period ends, active app records may be deleted or de-identified, subject to limited legal, payment, security, backup, dispute, and compliance retention exceptions.

Renewal charges

Renewal charges and refund requests made after 48 hours are generally non-refundable unless required by law or approved by Ribbonora in its discretion. Ribbonora may approve refunds for duplicate charges, technical billing errors, or other fair-use circumstances.

Plan changes (upgrades and downgrades)

You may upgrade or downgrade your plan at any time. Upgrades take effect immediately and may be prorated by Stripe. Downgrades take effect at the start of your next billing period. If a downgrade reduces your animal limit below your current usage, you will need to remove or archive animals to remain within the new plan's limit.

Consumer rights

Nothing in this policy limits non-waivable consumer rights under applicable state law, including California's Automatic Renewal Law and similar laws in other states.

Contact

Questions or requests may be sent to support@cloudforcare.com. Mailing address: PO Box 113, Pinebluff, NC 28373.