Terms of Use

Last Updated: June 27, 2026

Legal Business Name: Cloud for Care Holdings Inc., DBA Ribbonora

These Terms of Use ("Terms") are a binding contract between you and Cloud for Care Holdings Inc., DBA Ribbonora ("Ribbonora," "we," "us," or "our"). These Terms govern your use of the Ribbonora website, web app, subscription services, animal profile features, file uploads, reminders, QR sharing, record transfer features, and related services (the "Service"). By creating an account or using the Service, you agree to these Terms, our Privacy Policy, our Subscription, Cancellation, and Refund Policy, our Ownership Transfer Disclaimer, and our Veterinary Disclaimer.

What Ribbonora is

Ribbonora helps users organize animal and animal-related records, including animal profiles, vaccine records, veterinary records, medications, reminders, Coggins, CVIs, travel documents, registration documents, photos, feeding instructions, care notes, show records, breeding records, riding logs, and other documents the user chooses to upload.

Ribbonora is an organizational tool only. Ribbonora is not a veterinary clinic, veterinary provider, emergency service, pharmacy, insurer, legal ownership service, medical device, or substitute for professional veterinary advice.

No veterinary medical advice

Ribbonora does not diagnose, treat, prescribe, monitor, or provide veterinary medical advice. Information in Ribbonora may be incomplete, outdated, inaccurate, or entered by a user. Always contact a licensed veterinarian for animal health questions. If an animal may be experiencing an emergency, contact a veterinarian, emergency animal hospital, poison control service, or other appropriate professional immediately. Do not rely on Ribbonora in an emergency.

Eligibility

You must be at least 18 years old to create an account. Ribbonora is not intended for children under 13 and we do not knowingly collect personal information from children under 13.

Your content

You keep ownership of the animal records, documents, photos, notes, and other materials you upload or enter into Ribbonora ("Your Content"). You grant Ribbonora a limited, worldwide, non-exclusive, royalty-free license to host, store, copy, display, process, transmit, back up, and use Your Content only as needed to provide, secure, maintain, support, and improve the Service.

You are responsible for the accuracy, legality, quality, and completeness of Your Content. You agree not to upload content you do not have the right to use, content that violates another person's privacy or intellectual property rights, malware, or unlawful material.

Ownership transfer

Ribbonora helps transfer saved records, but it does not independently prove legal ownership of an animal. Seller/current owner approval is required for a transfer. Buyer/new owner is responsible for verifying ownership, contracts, registration, microchip information, health status, liens, sale terms, and any other legal or veterinary information before relying on a transfer. Ribbonora is not responsible for disputes between buyers and sellers, prior owners and new owners, breeders, barns, trainers, veterinarians, or other third parties. See our Ownership Transfer Disclaimer.

Third-party providers

Ribbonora uses third-party service providers, including Supabase for application data, authentication, and storage, and Stripe for payment processing, subscriptions, invoices, tax calculation, and related billing services. Ribbonora does not store full payment card numbers on its own servers.

Subscriptions, free trial, and auto-renewal

Paid subscriptions include a 7-day free trial. A valid payment method is required to start the trial. You will not be charged during the trial. If you do not cancel before the end of the 7-day trial, your payment method will be automatically charged the listed plan price and your subscription will automatically renew on the same billing interval (monthly or annual, as selected) at the then-current price until you cancel. Applicable sales tax is calculated and added at checkout based on your billing address.

By starting a subscription, you authorize Cloud for Care Holdings Inc., DBA Ribbonora, and our payment processor (Stripe) to charge your selected payment method on a recurring basis until you cancel. You may cancel at any time through your Ribbonora account, the Stripe customer portal, or by emailing support@cloudforcare.com. Cancellation during the trial stops the trial and prevents any charge. Cancellation after the trial has converted to a paid subscription stops future renewals and starts a 7-day export period; canceled users do not keep full paid access through the end of the month unless a refund is approved under the refund policy. These disclosures are intended to comply with the federal Restore Online Shoppers' Confidence Act (ROSCA) and state automatic-renewal laws, including California's Automatic Renewal Law (Bus. & Prof. Code §17600 et seq.), New York General Business Law §527-a, and similar laws in other states. See our Subscription, Cancellation, and Refund Policy for the full policy.

"As is" service; disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. Ribbonora does not guarantee that animal records will be complete, accepted by a veterinarian, accepted for travel, accepted at an event, prove legal ownership, or be sufficient for legal, regulatory, breeding, competition, sale, transfer, or veterinary purposes. Some states do not allow the exclusion of certain warranties; in those states, the exclusions above apply only to the extent permitted by law.

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL RIBBONORA, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

RIBBONORA'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) ONE HUNDRED U.S. DOLLARS ($100) OR (B) THE TOTAL AMOUNTS YOU PAID TO RIBBONORA FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE CLAIM.

Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for gross negligence, willful misconduct, fraud, or any non-waivable consumer rights under the laws of your home state. Some states do not allow the limitation or exclusion of certain damages; in those states, the limitations above apply only to the extent permitted by law.

Indemnification

You agree to defend, indemnify, and hold harmless Cloud for Care Holdings Inc., DBA Ribbonora, and its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) Your Content; (b) your use of or access to the Service; (c) your violation of these Terms; (d) your violation of any third-party right, including intellectual property, privacy, publicity, or property rights; (e) any dispute between you and another user, buyer, seller, breeder, veterinarian, barn, trainer, or other third party; or (f) your violation of any applicable law. Ribbonora may assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and you agree to cooperate with our defense of such claims.

Binding arbitration and class action waiver

Please read this section carefully. It affects your legal rights.

You and Ribbonora agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service ("Dispute") will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, rather than in court, except as set forth below. The seat of arbitration will be North Carolina, and the arbitration may be conducted in person, by telephone, by video, or based on written submissions, at your election. The arbitrator's decision will be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

Class action waiver. YOU AND RIBBONORA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of a representative or class proceeding. You and Ribbonora also each waive the right to a jury trial.

Small-claims carve-out. Either party may bring an individual action in small-claims court for disputes within that court's jurisdiction in lieu of arbitration. Claims for injunctive or equitable relief regarding intellectual property may also be brought in court.

30-day opt-out. You may opt out of this arbitration and class action waiver by emailing support@cloudforcare.com with the subject line "Arbitration Opt-Out" within 30 days of first creating your Ribbonora account. Your opt-out notice must include your full name, the email address on your account, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other provision of these Terms.

If any portion of this Section is found unenforceable, the remainder will remain in effect, except that if the class action waiver is found unenforceable as to a particular claim, that claim (and only that claim) will be severed and brought in a court of competent jurisdiction in North Carolina.

Governing law and venue

These Terms are governed by the laws of the State of North Carolina, without regard to its conflict-of-laws principles, except users keep any non-waivable consumer rights under the laws of their home state. Subject to the arbitration section above, any action that may be brought in court will be brought exclusively in the state or federal courts located in North Carolina, and you consent to personal jurisdiction in those courts.

DMCA / Copyright

Ribbonora respects intellectual property rights and complies with the Digital Millennium Copyright Act, 17 U.S.C. §512 ("DMCA"). If you believe content on the Service infringes your copyright, please send a written notice to our designated agent that includes: (1) your physical or electronic signature; (2) identification of the copyrighted work claimed to be infringed; (3) identification of the material claimed to be infringing and information sufficient to locate it; (4) your contact information; (5) a statement that you have a good faith belief that the use is not authorized; and (6) a statement, under penalty of perjury, that the information is accurate and that you are authorized to act on behalf of the copyright owner.

Designated DMCA Agent: Cloud for Care Holdings Inc., DBA Ribbonora — Attention: DMCA Agent. Email: support@cloudforcare.com. Mailing address: PO Box 113, Pinebluff, NC 28373. Counter-notices may be sent to the same contact and must comply with 17 U.S.C. §512(g). Repeat infringers' accounts will be terminated.

Acceptable use

Don't use Ribbonora to upload unlawful content, infringe others' rights, attempt to access another user's data, reverse engineer the Service, or interfere with its operation. We may suspend or terminate accounts that violate these Terms.

Termination

You may delete your account at any time from your account settings or by emailing support@cloudforcare.com. Ribbonora may suspend or terminate your account for breach of these Terms, suspected fraud, abuse, or as required by law. On cancellation or termination, the 7-day export/deletion period described in our Subscription, Cancellation, and Refund Policy and Privacy Policy applies.

Changes to these Terms

Ribbonora may update these Terms from time to time. We will update the "Last Updated" date at the top of this page and, for material changes, provide reasonable advance notice by email and/or in-app notification before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree, you may cancel your subscription and stop using the Service.

Miscellaneous

If any provision of these Terms is held unenforceable, the remaining provisions will remain in full effect. Our failure to enforce any right is not a waiver. You may not assign these Terms without our written consent. These Terms, together with the documents linked above, are the entire agreement between you and Ribbonora regarding the Service.

Contact

Questions about these Terms may be sent to support@cloudforcare.com. Mailing address: PO Box 113, Pinebluff, NC 28373.